FAQs
1) What is actually a silk saree? What’s so special about it?
Authentic kancheepuram silk sarees are 100% hand-woven that contains pure zari work across high-quality silk threads. They’re remarkable because of its outstanding craftsmanship and ideal quality.
2) How do we know if it’s a pure kancheepuram silk saree?
Genuine kancheepuram silk sarees are completely (100 %) hand-woven making use of foremost quality silk threads. Authentic zari threads (made up of gold blended with the alloys of other metals) used across the fabrics.
3) Can I wash my silk saree? Is it possible to iron my silk saree?
Yes. Your silk saree can be washed and ironed as well.
Click amalaambigai.com/tips for more information.
4) What does a gold zari means? Does it contain gold?
Yes, it does. That’s what makes kancheepuram silk saree absolutely unique and expensive!
5) Can I give the saree for re-sale since it contains gold?
Yes, if one wishes to re-sale the silk saree after few years of usage, it can be done with the help of third parties by the clients themselves.
6) How long will it take after I’ve placed the order to receive the saree(s)?
Usually, it takes a minimum of 4-7 business (for domestic shipments) and 10-15 days (for international shipments). Click amalaambigai.com/shipping for further information.
7) How long will it take to get my refund, since my transaction has failed?
Usually, it takes a maximum of 7 business days. Click amalaambigai.com/returns for further information.
8) Can I place an international order? Will the products be safe?
Products that are shipped (either for domestic / international) would be absolutely safe and need not worry about it. Read amalaambigai.com/shipping for further information.
9) How safe is to receive my products through courier?
We make use of reputed and reliable carriers for sending our products for many years. It will reach your safe hands without any hassles. Read amalaambigai.com/shipping for further information.
10) What should I do if the courier I’ve received is damaged?
In such rare scenarios, strictly reject the courier and contact our customer care (+91) 98423 22332 (or) support@amalaambigai.com immediately. Read amalaambigai.com/shipping for further information.
11) Can I return / exchange my saree after having purchased through online?
Yes, one can return / exchange the products purchased, however make sure you’ve read our return / exchange policies. Read amalaambigai.com/returns for further information.
12) How to cancel my order?
You can cancel the order before we ship the item(s) by contacting our customer care (+91) 98423 22332 (or) support@amalaambigai.com. Kindly note that product(s) once shipped, cannot be cancelled. Read amalaambigai.com/cancellationoforders for further information.
13) What is a silk thread? How is it made of?
Silk threads are produced by silk worm and standard systematic methodologies exist for manufacturing silk threads from cocoon. Kindly note that we manufacture only silk sarees and not silk threads!
14) Is my saree completely hand-loom?
Of course, your silk saree is completely 100% hand-woven with love.
15) Do you manufacture and sell only Silk sarees?
We manufacture and sell only kancheepuram silk sarees. However, we sell other varieties of sarees (such as pure cotton sarees, poly-cotton sarees, semi-cotton sarees, silk –cotton sarees and soft silk sarees) under our sister concern Kannan Silk House.
16) Which is the right place to purchase silk saree? Why?
Of course Kancheepuram! Because silk saree weaving exists across this region for centuries and most of the weavers are well-experienced and mastered to hand-craft this glorious vintage product.
If you couldn't find any of the above queries matching yours, don't hesitate to contact our customer care department via support@amalaambigai.com (or) (+91) 98423 22332
